House Clearance Harringay Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Harringay provides house clearance, rubbish removal and waste collection services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, business, landlord, agent or organisation that requests or uses our services.

Company, we, us or our means House Clearance Harringay, the provider of house clearance and waste collection services.

Services means any house clearance, rubbish removal, waste collection, bulky item removal, light dismantling or related services supplied by the Company to the Client.

Booking means a confirmed request for Services made by the Client and accepted by the Company, whether made by telephone, email, online form or any other communication method agreed by the Company.

Waste means any items, goods, furniture, appliances or materials to be removed or disposed of by the Company in accordance with applicable waste regulations.

2. Scope of Services

We provide house clearance and waste collection services which may include removal of household items, furniture, white goods, general rubbish, garden waste and other non-hazardous materials, subject to these Terms and Conditions.

The exact scope of the Services for each Booking will be described at the time of quotation or confirmation, based on the information supplied by the Client. Additional items or work not agreed at the time of Booking may incur extra charges.

We reserve the right to refuse to remove or handle any items that we consider unsafe, illegal, excessively heavy, hazardous or unsuitable for standard collection, including but not limited to asbestos, clinical or medical waste, chemicals, gas bottles, explosives, oils and certain electrical items that cannot be handled under normal conditions.

3. Booking Process

Bookings can be made by contacting us via telephone, email or any other communication method we make available. The Client must provide accurate information about the property, access, parking arrangements, volume and type of Waste, and any special requirements.

Based on the information provided, we may offer either a fixed quote or an estimate. A fixed quote will be binding unless the information provided by the Client was incomplete, inaccurate or has changed by the time the Services are carried out. An estimate is an indication only and the final charge will be based on the actual volume, weight, type of Waste and time required.

A Booking is only confirmed when we have accepted it and provided the Client with a confirmation by telephone, email or other agreed means. We reserve the right to decline any Booking at our discretion.

4. Access, Parking and Client Responsibilities

The Client is responsible for providing safe and reasonable access to the property and to the Waste to be removed. This includes informing us of any access restrictions, stairs, narrow entrances, security gates, time limits or other relevant conditions in advance of the Booking.

The Client must ensure that suitable parking is available for our vehicle as close as reasonably possible to the property. Any parking charges, permits, congestion charges, tolls or similar costs incurred by us in connection with the Booking may be added to the Client invoice or paid directly by the Client.

The Client must ensure that any items to be removed are clearly identified, and that no items that should be retained are mixed with items to be taken away. We are not responsible for removing items that were not clearly identified as Waste, or for leaving behind items that were not clearly marked for removal.

If we are unable to carry out the Services at the agreed time due to lack of access, unsafe conditions, incorrect information or other reasons within the Client's control, we may charge a call-out fee or a cancellation fee as described in these Terms and Conditions.

5. Pricing, Quotes and Estimates

Our charges are generally based on the volume and type of Waste, the labour required and any additional services or disposal fees. We will explain the basis of our charges at the time of quotation.

Any quote or estimate given prior to the commencement of the Services is based on the information provided by the Client. If the actual Waste, access conditions or scope of work differ from what was described, we reserve the right to adjust the price accordingly. We will inform the Client of any change in price as soon as reasonably practicable.

All prices are quoted exclusive of any applicable taxes unless otherwise stated. If taxes apply, these will be added to the final invoice at the appropriate rate.

6. Payments and Invoicing

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services. We may accept payment by cash, bank transfer, debit card or credit card, subject to any payment methods we make available at the time of the Booking.

For certain Bookings, including larger clearances or commercial work, we may require a deposit or full payment in advance. Any deposit requirements will be communicated to the Client before confirming the Booking.

If payment is not made when due, we reserve the right to charge interest on the outstanding amount at a reasonable rate from the date payment was due until the date it is received in full. We may also charge the Client for any reasonable costs incurred in recovering overdue amounts, including legal and collection costs.

7. Cancellations and Amendments

The Client may cancel or amend a Booking by contacting us as soon as possible. Where possible, we request at least 24 hours notice for cancellations or significant changes.

If the Client cancels with less than 24 hours notice, or fails to provide access at the agreed time, we reserve the right to charge a cancellation fee to cover our costs and lost time. The amount of the cancellation fee will depend on the nature and size of the Booking, but will not normally exceed a reasonable proportion of the quoted price.

We will use reasonable efforts to accommodate any requested changes to the Booking, such as changes to time, date or scope. However, we do not guarantee that changes can be made, and any changes may affect the final price.

We may cancel or reschedule a Booking if we are unable to attend due to circumstances beyond our reasonable control, including extreme weather, vehicle breakdown, illness, accidents or other operational issues. In such cases, we will inform the Client as soon as reasonably practicable and will offer an alternative time or date. We will not be liable for any indirect or consequential losses arising from such cancellation or delay.

8. Waste Handling and Regulations

We operate in accordance with applicable waste management and environmental regulations. All Waste collected will be transported and disposed of or recycled at licensed facilities where required by law or industry practice.

The Client confirms that they have the legal right and authority to dispose of the items presented as Waste and that no items are stolen, unlawfully obtained or subject to third party ownership or claims. The Client agrees to indemnify us against any loss, damage, cost or claim arising from a breach of this confirmation.

We may separate items suitable for reuse, recycling or donation, and handle them accordingly. Title to the Waste passes to us at the point of collection, unless otherwise agreed in writing. The Client has no entitlement to any proceeds arising from the reuse, resale or recycling of Waste once collected.

We will not accept hazardous or prohibited materials, including but not limited to asbestos, certain chemicals, medical waste, flammable substances, gas cylinders and other materials that we are not licensed or equipped to handle. If such items are discovered among the Waste, we may refuse to collect them, charge additional fees for safe handling or terminate the Services.

9. Damage, Liability and Insurance

We will carry out the Services with reasonable care and skill. While our team will take appropriate care when removing items from the property, some risk of minor damage to paintwork, flooring or walls may be unavoidable, particularly in confined spaces or where items are large or heavy. The Client acknowledges this risk as part of the clearance process.

If any damage is caused directly by our negligence, the Client must notify us as soon as reasonably practicable and in any event within 48 hours of completion of the Services, providing reasonable details and evidence of the damage. We reserve the right to inspect the alleged damage before any repairs are carried out.

Our liability for any damage, loss or claim arising from the Services is limited to the lesser of the cost of repair or the value of the damaged item or property, subject to any applicable insurance arrangements. We are not liable for any indirect, consequential or economic losses, loss of profit, loss of use or loss of enjoyment arising from or in connection with the Services.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.

10. Items of Value and Ownership

The Client is responsible for removing any valuable, sentimental or personal items from the property before the Services commence. We are not responsible for any items not clearly identified as valuable or to be retained by the Client.

We do not undertake to provide a valuation for any items, and we are not liable for any perceived loss of value if items suitable for reuse, recycling or resale are taken as Waste in the course of the Services.

By allowing us to remove items, the Client confirms that they are the owner of those items or have full authority from the owner to dispose of them. The Client agrees to indemnify us against any claims by third parties alleging ownership or rights in any items removed.

11. Delays and Force Majeure

We will use reasonable efforts to perform the Services at the time and date agreed. However, timings are estimates and not guarantees. We are not responsible for delays caused by factors outside our reasonable control, including traffic, weather, accidents, road closures, vehicle breakdowns, or delays caused by other clients or third parties.

If we are unable to perform some or all of the Services due to an event beyond our reasonable control, we may suspend or cancel the affected part of the Services without liability, but we will endeavour to reschedule where possible.

12. Complaints

If the Client is dissatisfied with any aspect of the Services, they should contact us as soon as possible so that we have an opportunity to address the issue. We will investigate complaints promptly and seek a fair resolution.

Any complaint relating to the quality or scope of the Services should normally be made within seven days of completion of the relevant work, accompanied by reasonable details and supporting information.

13. Data Protection and Privacy

We collect and process personal data such as names, contact details and service information for the purpose of handling enquiries, managing Bookings, delivering Services and administering accounts. We will handle personal information in accordance with applicable data protection laws.

We may retain records of Bookings and Services for a reasonable period for accounting, legal and operational purposes. The Client has certain rights in relation to their personal data, which can be exercised by contacting us directly.

14. Changes to these Terms and Conditions

We may update or amend these Terms and Conditions from time to time. Any changes will apply to new Bookings made after the date of publication of the revised Terms and Conditions. The version in force at the time of your Booking will apply to that Booking.

It is the Client's responsibility to review these Terms and Conditions periodically. Continued use of our Services after any changes are made constitutes acceptance of the updated Terms and Conditions.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by House Clearance Harringay.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as deleted, but this shall not affect the validity and enforceability of the remaining provisions.

17. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation issued by us, constitute the entire agreement between the Client and the Company in relation to the Services. They supersede any prior agreements, understandings or arrangements, whether oral or written.

No variation of these Terms and Conditions shall be effective unless agreed in writing by us. The failure or delay by either party to exercise any right or remedy shall not be deemed a waiver of that right or remedy.